Plugin Support System

Terms of Use

Effective Date: July 21, 2026

Welcome to the Technology Wisdom Plugin Support.

These Terms of Use explain how you can use the support features available in Technology Wisdom WordPress plugins, including support requests, feedback, ratings, and plugin announcements.

By choosing "Allow Support Connection", submitting a support request, leaving a review or rating, or using any support features, you agree to these Terms. If you do not agree, simply choose "No Thanks" or do not use the support features.

1. About the Support Service

The Technology Wisdom Plugin Support is an optional service designed to help you get support and stay informed about our plugins.

When you connect your plugin, you can:

  • Contact our support team directly from your WordPress dashboard.
  • Receive replies inside the plugin.
  • Send ratings and feedback.
  • Receive important plugin announcements and updates.

Connecting your plugin is completely optional. All core plugin features continue to work even if you never connect to our support system.

2. Who Can Use the Service

The support service is intended for WordPress administrators or users who have permission to manage the website where Technology Wisdom plugins are installed.

By using the service, you confirm that you have permission to share your website information with us.

3. Your Choice and Consent

We believe your data belongs to you, so we only connect your plugin after you give permission.

Connecting Your Plugin

When you activate a supported plugin, you'll see a notice asking whether you'd like to connect it to the Technology Wisdom Support System.

You can choose:

  • Allow Support Connection
  • No Thanks

If you choose No Thanks, or simply ignore the notice, no website information is sent to our support system.

Sending Support Requests or Reviews

Support and feedback forms include a consent checkbox before your website information is included with your submission.

After You Allow the Connection

Once you choose Allow Support Connection, the connection stays active for that plugin installation so we can continue to provide support, feedback handling, and announcements for that site.

Disabling Priority Support

If you previously connected your plugin, you can turn the connection off at any time from the plugin's Support page by choosing Disable priority support.

When priority support is disabled:

  • Your plugin stops using the Support System for messaging, announcement checks, and in-plugin support history.
  • You can still contact us using the support form in the plugin. In that case, your message is sent by email instead of through the Support System.
  • You can still leave a rating or review by email when the rating form is available.
  • Core plugin features continue to work normally.

To turn the connection back on, choose Enable priority support on the Support page. You will be asked again to choose Allow Support Connection before the connection is restored.

4. Using the Service Responsibly

Please use the support service responsibly.

You agree not to:

  • Use the service for illegal or harmful activities.
  • Send spam, abusive messages, or fake support requests.
  • Attempt to interfere with or misuse the support system.
  • Try to gain unauthorized access to our systems.
  • Share sensitive information such as passwords, payment details, or other private information that is not needed for plugin support.

Support requests should only be related to Technology Wisdom plugins.

5. Support Requests

If Your Plugin Is Connected

When your plugin is connected to our support system and you submit a support request, we may receive information such as:

  • Your name
  • Email address
  • Website name
  • Website URL
  • Support subject
  • Your message

This information helps us identify your website and provide support. Our replies may appear directly inside your plugin.

If Your Plugin Is Not Connected

If you have not enabled the support connection, or you have chosen Disable priority support, you can still contact us using the support form available in the plugin. In this case, your message is sent by email instead of through the support system.

Response Times

We always do our best to respond as quickly as possible, but we cannot guarantee a specific response time.

6. Ratings and Feedback

We appreciate your feedback.

If you choose to leave a rating or review, we may receive:

  • Your star rating
  • Your comments
  • Website name
  • Website URL
  • Basic plugin information

Each plugin installation can submit one review for each Technology Wisdom plugin.

7. Plugin Announcements

If your plugin is connected to our support system, it may occasionally check for new announcements.

These announcements may include:

  • Important plugin updates
  • Compatibility information
  • New features
  • Maintenance notices
  • Special offers related to Technology Wisdom plugins

Announcements are displayed only inside your WordPress admin area. If priority support is disabled or the connection was never enabled, new announcements cannot be fetched from the Support System until you allow the connection again.

8. Information We Collect

When you connect your plugin, we may collect:

  • Plugin name and version
  • Website name
  • Website URL
  • WordPress administrator email address
  • WordPress version
  • PHP version
  • Confirmation that you gave consent

We use this information to:

  • Identify your plugin installation.
  • Provide customer support.
  • Send plugin announcements.
  • Improve compatibility with WordPress.

We do not collect:

  • WordPress passwords
  • Customer or visitor information
  • Content from your website
  • Information from unrelated plugins
  • Payment information

For more details, please read our Privacy Policy.

9. Keeping Your Website Secure

We work to keep our support service secure.

You are responsible for keeping your WordPress website secure by:

  • Keeping WordPress updated.
  • Keeping your plugins updated.
  • Protecting administrator accounts.
  • Following WordPress security best practices.

If you believe someone has gained unauthorized access to your support connection, please contact us.

10. Ownership

Technology Wisdom plugins may be released under the GPL license unless otherwise stated.

The Technology Wisdom Support System, website, branding, documentation, and related services remain the property of Technology Wisdom.

These Terms allow you to use our support service, but they do not transfer ownership of our products or trademarks.

11. Service Availability

We work hard to provide a reliable support service, but we cannot promise that it will always be available or free from interruptions.

We recommend that you:

  • Keep regular backups of your website.
  • Test important changes before using them on a live website.

12. Limitation of Liability

To the maximum extent allowed by law, Technology Wisdom is not responsible for indirect or unexpected losses that may result from using our support service.

This includes loss of data, profits, business interruptions, or other damages.

Always keep backups of your website before making changes.

13. Changes to These Terms

We may update these Terms from time to time.

When we make important changes, we will update the Effective Date at the top of this page.

By continuing to use the support service after changes are published, you agree to the updated Terms.

14. Ending Your Use of the Service

You can stop using the Support System at any time by:

  • Choosing No Thanks when first asked to connect.
  • Choosing Disable priority support from the plugin's Support page after you have connected.
  • Choosing not to submit support requests or reviews.
  • Deactivating or uninstalling the plugin.

Disabling priority support stops your plugin from sending new support activity and checking for announcements through the Support System. It does not automatically delete information that was already shared with the Support System. If you want that information removed, please contact us using the details in Section 16.

After disabling priority support you can still contact us for support by filling out the support form in the plugin, and your request will be sent to us by email instead of through the Support System.

We may suspend or stop access to the Support System if it is misused, abused, or if the service is discontinued.

15. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts of Lahore, Pakistan.

16. Contact Us

If you have any questions about these Terms or the Technology Wisdom Support System, we'd be happy to help.

Technology Wisdom
Website: https://technologywisdom.com
Support Email: pluginsupport@technologywisdom.com

For more information about how we collect and use your information, please read our Privacy Policy.