Privacy Policy

Effective Date: July 21, 2026

At Technology Wisdom, we respect your privacy.

This Privacy Policy explains what information we collect when you use the optional Technology Wisdom Plugin Support, why we collect it, and how we protect it.

Connecting your plugin to our support system is completely optional. Your plugin will continue to work normally even if you choose not to connect.

By using our support features, you agree to this Privacy Policy.

1. Quick Summary

2. What We Collect

If you choose to connect your plugin to our Support System, we may collect:

• Plugin name and version
• Website name
• Website URL
• WordPress administrator email address
• WordPress version
• PHP version
• Confirmation that you agreed to connect your plugin

When you contact our support team, we may also collect:

• Your name
• Email address
• Website URL
• Subject
• Your support message

If you leave a review or rating, we may collect:

• Your star rating
• Your comments
• Plugin information
• Website name and URL

3. What We Never Collect

Through the support connection, we do not collect:

• Your WordPress password
• Customer or visitor information
• Payment information
• Contact form entries
• Information from unrelated plugins
• Your website content, posts, pages, or media library
• Your database

The only exception is information that you voluntarily include in a support message.

4. Why We Collect This Information

We only collect information that helps us provide better support.

We use your information to:

• Identify your plugin installation.
• Respond to support requests.
• Reply to support conversations inside the plugin.
• Improve our plugins.
• Send plugin announcements.
• Fix compatibility issues.
• Prevent spam or abuse of the support system.

We do not sell your personal information.

We do not use your information for third-party advertising.

5. Connecting Your Plugin

When you activate a supported plugin, you'll see a message asking whether you'd like to connect it to the Technology Wisdom Support System.

You can choose:

• Allow Support Connection
• No Thanks

If you choose No Thanks, no website information is sent to our Support System.

If you later choose to connect, we'll collect only the information described in this Privacy Policy.

Disabling Priority Support

After you have connected, you can choose Disable priority support on the plugin's Support page at any time.

When you disable priority support:

• Your plugin stops sending new support activity and announcement checks to the Support System.
• In-plugin support conversation history from the Support System is no longer fetched.
• You can still send support requests and reviews by email when those forms are available and you agree to the form consent checkbox.
• Core plugin features continue to work normally.

To reconnect, choose Enable priority support. You will be asked again to choose Allow Support Connection before the connection is restored.

Disabling priority support is a local choice on your website. It does not automatically delete information that was already stored in the Support System. To request deletion of stored information, please contact us (Section 16).

6. Support Requests

If your plugin is connected to our Support System, your support request is securely sent to our support system so our team can assist you.

We may receive:

• Your name
• Email address
• Website name
• Website URL
• Plugin version
• Your message

Our replies may appear directly inside your plugin.

If your plugin is not connected, or you have chosen Disable priority support, you can still contact us using the support form. In that case, your message is sent by email instead of through our Support System.

7. Ratings and Feedback

If you choose to leave a rating or review, we may receive:

• Your star rating
• Your written feedback
• Website name
• Website URL
• Plugin information

Each plugin installation can submit one review for each Technology Wisdom plugin.

8. Plugin Announcements

If your plugin is connected to our Support System, it may occasionally check for new announcements.

These announcements may include:

• Important plugin updates
• New features
• Compatibility notices
• Maintenance information
• Special offers for Technology Wisdom plugins

Announcements are displayed only inside your WordPress admin dashboard. If priority support is disabled or the connection was never enabled, new announcements cannot be fetched from the Support System until you allow the connection again. Announcements previously saved on your website may still appear locally until they expire or are cleared.

9. Information Stored on Your Website

Some information is stored only on your own WordPress website to help the plugin work correctly.

This may include:

• Whether you accepted, declined, or disabled the support connection
• Cached plugin announcements
• Your unique support connection ID
• Review reminder settings
• Plugin preferences

This information remains on your website and is not shared unless described in this Privacy Policy. If you disable priority support, your local connection preference is updated so the plugin stops using the Support System until you allow the connection again. Your unique support connection ID may remain stored on your website so reconnecting can restore the same installation identity.

10. Sharing Your Information

We only share information when it is necessary to provide our services.

Your information may be shared with:

• Our secure hosting providers.
• Email services used to send support replies.
• Authorized Technology Wisdom team members who provide support.
• Legal authorities if required by law.

We never sell your personal information.

11. How Long We Keep Your Information

We keep your information only for as long as necessary to:

• Provide support.
• Improve our plugins.
• Maintain our support records.
• Meet legal obligations.

You may request that we delete your information by contacting us.

Choosing Disable priority support or No Thanks stops new activity from your plugin. It does not automatically erase support requests, reviews, or registration information already stored in the Support System. Contact us if you want that information deleted.

Some information may be kept longer if required by law or to resolve disputes.

12. Your Choices

You are always in control of your information.

You can:

• Choose No Thanks instead of connecting your plugin.
• Choose Disable priority support after connecting, to stop support system messaging and announcement checks.
• Choose Enable priority support later if you want to reconnect through the consent notice again.
• Decide whether to send support requests or reviews.
• Deactivate or uninstall the plugin.
• Contact us to request access to, correction of, or deletion of your personal information, where applicable.

13. Keeping Your Information Secure

We use secure connections and reasonable security measures to protect your information.

However, no online service can guarantee complete security.

We also recommend keeping your WordPress website, plugins, and administrator accounts secure.

14. Children's Privacy

Our plugins and support services are intended for WordPress website administrators and are not designed for children under the age of 16.

We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make important changes, we will update the Effective Date at the top of this page.

By continuing to use the Support System after changes take effect, you agree to the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or would like to request access to or deletion of your information, please contact us.

Technology Wisdom
Website: https://technologywisdom.com
Support Email: pluginsupport@technologywisdom.com

For information about using our support service, please also read our Terms of Use.